Privacy Policy
Last updated: 25/11/25
Benchmark Roofing and Skylights is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you provide directly, including:
• Name
• Phone number
• Email address
• Residential or job site address
• Any details you submit via contact forms, quote requests or email
1.2 Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type and version
• Pages viewed and time spent
• Device information
• Cookies and tracking technologies (for website functionality and analytics)
2. How We Use Your Information
We use your information to:
• Provide roofing, skylight, and related services
• Respond to enquiries and provide quotes
• Schedule inspections, installations or repairs
• Improve our website and user experience
• Maintain business records
• Send updates, service reminders or confirmations (if applicable)
• Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. How We Store and Protect Your Information
We take reasonable steps to protect your information from:
• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure
Your information may be stored electronically using secure systems or in protected physical formats.
4. Disclosure of Your Information
We may share your information with:
• Subcontractors or suppliers involved in providing our services
• IT service providers or website hosting partners
• Payment processing providers (if applicable)
• Government authorities when required by law
All third parties are required to handle personal information in accordance with Australian privacy laws.
5. Cookies & Website Tracking
Our website may use cookies to:
• Improve functionality
• Remember your preferences
• Analyse website performance
You can disable cookies via your browser settings, but some site features may not function correctly.
6. Third-Party Links
Our website may include links to third-party sites.
We are not responsible for their content or privacy practices.
We encourage you to review their policies before providing personal information.
7. Access to and Correction of Your Information
You may request:
• Access to your personal information
• Corrections or updates to any inaccurate data
To make a request, contact us using the details below. We will respond in accordance with the Privacy Act.
8. Contact Us
For any questions about this Privacy Policy or to make a privacy request, contact:
Benchmark Roofing and Skylights
Email: info@benchmarkskylights.com.au
Phone: 0487 379 859
9. Updates to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the revised date.
Booking Policy –
Last updated: 25/11/25
At Benchmark Roofing and Skylights, we do our best to make booking your roofing or skylight work easy and transparent. By making a booking with us, you agree to the following policy.
1. How Bookings Are Made
• All bookings are scheduled and managed through ServiceM8.
• Once you accept a quote, we will allocate a date and time window for your job.
• A booking is confirmed only when the required 50% deposit has been paid.
2. Deposits
• A deposit is required after quote acceptance to secure your booking.
• This deposit allows us to order materials, allocate labour and reserve your job time.
3. Cancellations & Restocking
• If you cancel after paying your deposit and materials have been ordered, a 20% restocking fee applies.
• This fee covers supplier charges and administrative costs.
• If materials have already shipped or are custom-ordered, additional supplier fees may apply - we will advise you if this occurs.
• If you need to cancel or reschedule, please let us know at least 24 hours before your appointment.
4. Call-Out Fees
• No call-out fees apply for quotes, inspections, or standard site visits.
• A call-out fee only applies to service calls intended to repair an existing product (e.g., a leaking skylight or damaged component).
• Any applicable repair call-out fee will be clearly communicated before attending.
5. Arrival Windows
All appointments are provided with a time window (e.g., 7–9am, 10–12pm).
We always aim to arrive on time, and we’ll keep you updated if delays occur.
6. Weather Conditions
Roofing and skylight work is weather dependent.
If conditions are unsafe (rain, storms, strong wind), we may need to reschedule your booking.
There is no fee for weather-related rescheduling.
7. Access Requirements
To make sure your booking runs smoothly, please ensure that:
• We have safe and clear access to the roof and required areas
• Pets are secured
• Someone is available if internal access is needed
If we cannot safely access the property, the booking may need to be rescheduled.
8. Contact
For any changes, questions, or updates to your booking:
Benchmark Roofing and Skylights
Email: info@benchmarkskylights.com.au
Phone: 0487 379 859